This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.
If we have set up your new email account you will have received a password from us. If not, please contact us on 01548 853214.
You can log in to your webmail here.
We make use of 'autodiscover' technology, so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password.
Automatic Setup
Manual Setup
If automatic setup failed, you can choose Manual setup or additional server types to enter your settings manually. Use these settings:
Account type: IMAP
Incoming mail server: imap.stackmail.com
Outgoing mail server: smtp.stackmail.com
Incoming server port (IMAP): 993
Use the following type of encrypted connection: SSL
Outgoing server port (SMTP): 465
Use the following type of encrypted connection: SSL/TLS
When setting up your account, please choose More Settings > Outgoing Server and check the box for 'My outgoing server (SMTP) requires authentication'.
If you experience any problems with the connection or receive a certificate warning, please disable SSL/TLS encryption and change the incoming server port to 143.
There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system. This is our recommended configuration for Thunderbird mail clients.
Incoming Server (“Account Settings” > “Server Settings”)
Server Name: imap.stackmail.com
Username: Your e-mail address
Port: 993
Connection security: SSL/TLS
Authentication method: 'Normal password'
Outgoing Server (SMTP)
Server Name: smtp.stackmail.com
Port: 587
Connection Security: STARTTLS
Authentication method: 'Normal password'
Username: Your e-mail address
If you choose to use domain-branded server names, such as mail.your-domain or imap.your-domain, the secure connection may throw a certificate warning due to a common name mismatch. This can be safely trusted and your connection will remain secure.
There's a quick and easy way to set up email on your iPhone or iPad. On the device you wish to set up mail:
Auto-Configuration
Manual Configuration
To set up your 20i mailbox on an Apple iPhone or iPad, you need to:
Name: Anything
Email:
Password: Mailbox Password
Description: Work, Business…etc
IMAP:
Incoming Mail Server
Host Name: imap.stackmail.com
Username:
Password: Mailbox Password
Outgoing Mail Server
Host Name: smtp.stackmail.com
Username:
Password: Mailbox Password
Note
You may need to add your username and password if the device autocompletes the password field with 'optional', disregard this and manually add the username and password again.
Please use the set up instructions above which applies to the Iphone and Ipad.
If you have any questions about your domain name, DNS or hosting, please contact us on 01548 853214.
2 Farthingmead
Lower Union Road
Kingsbridge
TQ7 1EF